Legal Information
Privacy Policy
Last updated: January 2026
1. Data Controller
The data controller for VelocentraLabs is VelocentraLabs, registered at Calle San Miguel, 30, 07002 Palma, España. You can contact us at [email protected] or +34 617 830 529.
2. Data We Collect
We collect information you provide directly to us when you:
- Create an account or register for our services
- Submit a contact form or inquiry
- Subscribe to our newsletter
- Participate in surveys or promotions
- Use our cloud-native SaaS platform
This may include your name, email address, phone number, company information, billing details, and usage data.
3. How We Use Your Data
VelocentraLabs processes your personal data for the following purposes:
- To provide, maintain, and improve our SaaS services
- To process transactions and send related information
- To send administrative notifications and service updates
- To respond to your inquiries and provide customer support
- To send marketing communications (with your consent)
- To comply with legal obligations
4. Legal Basis for Processing
We process your data based on:
- Performance of a contract (Article 6(1)(b) GDPR)
- Legitimate interests (Article 6(1)(f) GDPR)
- Your consent (Article 6(1)(a) GDPR)
- Legal obligation (Article 6(1)(c) GDPR)
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your account plus 30 days after deletion request.
6. Your Rights
Under the GDPR, you have the right to:
- Access your personal data (Article 15)
- Rectify inaccurate data (Article 16)
- Erase your data ("right to be forgotten") (Article 17)
- Restrict processing (Article 18)
- Data portability (Article 20)
- Object to processing (Article 21)
- Withdraw consent at any time (Article 7(3))
To exercise these rights, contact us at [email protected].
7. Data Security
VelocentraLabs implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our infrastructure runs on renewable energy-powered data centers with enterprise-grade security.
8. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
9. Contact Us
For any questions about this Privacy Policy, contact VelocentraLabs at:
Email: [email protected]
Phone: +34 617 830 529
Address: Calle San Miguel, 30, 07002 Palma, España
Terms of Service
Last updated: January 2026
1. Acceptance of Terms
By accessing or using VelocentraLabs services, you agree to be bound by these Terms of Service. If you disagree with any part, you may not access our services.
2. Description of Services
VelocentraLabs provides cloud-native SaaS application development, deployment, and management services. Our platform enables seamless multi-tenant scaling with high reliability and sustainable operations.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify VelocentraLabs immediately of any unauthorized use.
4. Acceptable Use
You agree not to:
- Use the service for any unlawful purpose
- Attempt to gain unauthorized access to any portion of the service
- Interfere with or disrupt the service or servers
- Transmit malicious code or harmful content
- Exceed the resource limits of your subscription plan
5. Payment Terms
Fees for services are specified in your subscription plan. All payments are non-refundable unless otherwise stated. VelocentraLabs reserves the right to modify pricing with 30 days written notice.
6. Intellectual Property
All content, features, and functionality of VelocentraLabs services are owned by VelocentraLabs and protected by international copyright, trademark, and other intellectual property laws.
7. Data Ownership
You retain all rights to your data. VelocentraLabs processes your data solely to provide the agreed services and does not claim ownership over your content.
8. Limitation of Liability
VelocentraLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
9. Termination
Either party may terminate this agreement with 30 days written notice. VelocentraLabs may terminate immediately for breach of these Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of España. Any disputes shall be resolved in the courts of Palma, España.
11. Contact
For questions about these Terms, contact:
VelocentraLabs
Calle San Miguel, 30, 07002 Palma, España
[email protected]
+34 617 830 529
Refund Policy
Last updated: January 2026
1. General Policy
At VelocentraLabs, we strive to provide high-quality cloud-native SaaS services. Due to the digital nature of our offerings, refunds are handled on a case-by-case basis.
2. Eligibility for Refund
You may be eligible for a refund if:
- The service was not delivered as described in the agreement
- There was a significant failure in service provision due to VelocentraLabs
- You cancel within 14 days of initial subscription (for new customers only)
3. Non-Refundable Items
The following are not eligible for refund:
- Services that have been fully delivered and accepted
- Custom development work that has commenced
- Third-party fees or licensing costs
- Setup fees after account activation
4. How to Request a Refund
To request a refund, contact us at [email protected] within 30 days of the transaction. Include your account details, transaction ID, and reason for the refund request.
5. Processing Refunds
Approved refunds will be processed within 14 business days to the original payment method. You will receive confirmation via email once the refund has been issued.
6. Disputes
If you disagree with our refund decision, you may escalate the matter by contacting our support team. We aim to resolve all disputes within 30 days.
7. Contact
For refund inquiries, contact:
VelocentraLabs
Calle San Miguel, 30, 07002 Palma, España
[email protected]
+34 617 830 529